RPA is primarily suited to processes which are manual, repetitive, rule-based, and with a limited number of exceptions and a readable input.
In our experience though, particularly in small to medium companies who have not used RPA before, there generally needs to be some sort of ‘trigger’ event, or overarching problem that has got to a point where it needs fixed, before RPA is considered.
So, what are those typical problems that spear companies into automating some of their office processes using RPA:
Naturally, and particularly when there is low unemployment, it can be difficult to recruit and keep people in positions which are boring. If a business is struggling to recruit staff to do these mundane jobs, then this will trigger interest and RPA might be the solution.
Moreover, RPA also provides the solution to filling vacancies in other parts of the business. Automating mundane work in one area of the business will release staff to work in other parts of the business which cannot fill vacancies. Of course, that might require retraining of staff, but it could be a win-win all round, particularly if those vacant jobs pay more for the employee.
It is Monday, and yet again office staff call in sick and inevitably managers struggle to catch up, sometimes working longer hours themselves to catch up with the increased workload – sounds familiar?
To be fair, many businesses do not have to cope with this scenario on a day-to-day basis. Managers will know that this scenario tends to happen on the boring jobs though, and always seems to affect them at the busiest period for the business. A RPA Bot on the other hand is always available and reliable.
Capacity shortages – Dealing with Peaks and Troughs
If the business is struggling to cope with demand in some times of the year, while maintain the level of work in others, RPA bots could be the answer. Once programmed, the scripts used to instruct the Bot can be replicated onto another Bot, or another still, thus giving the business almost unlimited capacity. This allows a business to cope with their peaks and troughs.