Video demonstrates the RPA Category of Service Request Triage. Service Request Triage is used to describe a type of RPA for automating office processes that generally involve firstly, the process of classifying what the request is, or diagnosing the issue, and secondly actioning that request with a next action.
Video demonstrates the RPA Category of Intelligent Document Processing. Intelligent Document Processing is all about extracting key bits or snippets of information from documents. These office processes are similar to copy and paste type RPA automations, but the difference being that we are dealing with unstructured text rather than set field label and value pairs.
RPA Bots are really good at conducting the systematic, rule based, step by step processes that exist in most offices.